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The Process
Because we are a local PNW, small business (aka just one dude doing everything really) shipping is not as fast as ‘that other Seattle based online company that started as a bookstore’. We will try and ship all orders within 3 business days, often as quickly as 1 business day.
Shipping to the US
You will get an email confirmation once the item has shipped, often with a tracking number (if possible).
Everything ships from RW Basecamp (aka my spare bedroom) in Washington State and should arrive in 3-5 business days. Sooner if you are in Washington!
How do you support the National Parks with every purchase?
Absolutely! As a professional web developer, I practice top notch security (like firewalls, 2 factor authentication, and randomly generated unique passwords) and have numerous barriers in place protecting any personal data.
Additionally payments are processed safely and securely via the industry leading payment processor Shopify. We don’t save your payment information anywhere and Shopify uses top, bank-level encryption and security to keep your information safe.
My #RainierWatchGear doesn't fit, can I make a return?
Your satisfaction is our top priority!
Brand new, unused apparel can be returned within 30 days of delivery and may be subject to a 10% restocking fee (this is rarely necessary). If a product is defective, it will be exchanged for a new product at no additional charge. A refund/exchange is not guaranteed and is subject to our review of the returned product.
Unless otherwise noted, apparel is sourced from Bella + Canvas and American Apparel, who are both ethical, anti-sweatshop premium apparel manufacturers.
Our Eco Tees collection is made ethically and earthly friendly by AllMade Apparel.
What's up with your higher than my supermarket shirt prices?
Our mission is to give back a portion of sales to protecting our National Parks so not only are you looking cool with our gear but you are taking an active step to protecting our parklands!
We partner with as many small, local PNW businesses as possible. Yes, this means our costs are a little higher than outsourcing to other states or countries, but we like giving back to the other awesome businesses in our area and believe in supporting the local economy.
